FAQ
1. How long does delivery take?
Delivery in Karachi usually takes 1–2 working days, and other cities take 2–5 working days, depending on your location.
2. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery service across Pakistan.
3. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or WhatsApp. You can also contact us for live updates.
4. What if I receive a damaged or wrong product?
In case of a defective or incorrect product, contact us within 3 days of delivery at 0337-0000195 or supcasespk.store@gmail.com — we’ll replace it free of charge.
5. Can I return a product?
Yes, returns are accepted within 3 days of delivery, provided the item is unused, in its original packaging, and includes all accessories.
6. What payment methods do you accept?
We accept Cash on Delivery, bank transfers, and online payments through secure gateways.
7. Do you deliver outside Pakistan?
Currently, we only deliver within Pakistan, but we plan to expand internationally soon.
8. Are your products original?
Absolutely. All our products are 100% original and quality-tested before shipping.
9. How can I contact support?
You can reach our support team Monday to Saturday, 10 AM – 7 PM through:
📞 0337-0000195
📧 supcasespk.store@gmail.com